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£25 Cashback with Money Saving Expert

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Hooked
Posts: 7
Thanks: 1
Registered: ‎02-03-2020

£25 Cashback with Money Saving Expert

Hi there, 

I switched to Plusnet mobile on 30/03/20 through a Money Saving Expert link that came with a £25 cash back offer. I was supposed to receive an email from Plusnet with the cashback info but it's been almost a month and it hasn't come in. 

 

Any chance of an update on this?

 

Thank you kindly. 

8 REPLIES 8
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Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 165
Fixes: 70
Registered: ‎06-08-2018

Re: £25 Cashback with Money Saving Expert

Hello there @craigb

Thanks for reaching out to us here. 

I'm sorry you've had some trouble with redeeming your mobile cashback and I apologise for the frustration caused. 

More than happy to take a look into this for you, just drop me a PM with the following information: 

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number 

 

Once you've passed that info along, please come back to this thread and give us a nudge so we can go from there.

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Registered: ‎02-03-2020

Re: £25 Cashback with Money Saving Expert

Hey thanks Mads - will do!

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Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 165
Fixes: 70
Registered: ‎06-08-2018

Re: £25 Cashback with Money Saving Expert

Great, all replied to. Give us a nudge here once you've replied. 

 

Thank you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Registered: ‎02-03-2020

Re: £25 Cashback with Money Saving Expert

Done! Smiley

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Plusnet Help Team
Plusnet Help Team
Posts: 1,830
Thanks: 318
Fixes: 105
Registered: ‎26-03-2018

Re: £25 Cashback with Money Saving Expert

Fix

Hi @craigb,

 

Thank you for sending that information over and for passing our data protection checks. Having looked into your account, I can confirm that your contract includes a £25 cashback reward. For mobile accounts, the cashback redemption email is sent five weeks after the activation date. Your activation date was the 1st of April so you should receive this email on or around the 6th of May.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Re: £25 Cashback with Money Saving Expert

That's great, thanks for your help @EmilyD !

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Registered: ‎02-03-2020

Re: £25 Cashback with Money Saving Expert

Hi again @EmilyD 

 

Still no reward email..if you could look into it that would be great, thanks.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,178
Thanks: 135
Fixes: 53
Registered: ‎26-03-2018

Re: £25 Cashback with Money Saving Expert

Hi @craigb.

I'm sorry to hear about this. I've sent an email to our Mobile Ops team to look further into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team