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2 x Sim not working - No welcome email for either but order placed on 13th October.

drewbeaton
Newbie
Posts: 2
Registered: ‎18-10-2018

2 x Sim not working - No welcome email for either but order placed on 13th October.

‎18-10-2018 9:47 AM - edited ‎18-10-2018 5:19 PM

Hi,

 

I ordered a 2 x new sim from Plusnet on 13th October.  The sims were received on 16th October but have not yet been activated.

 

Online chat have been unhelpful in resolving the issue and have refused to log a complaint.   Activation is time critical as we need to port our number from our current mobile provider asap.

My ability to PM on the forum  is currently disabled so I cant raise this directly with a staff member.

 

Regards
Drew Beaton

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MisterW
Superuser
Superuser
Posts: 13,320
Thanks: 4,650
Fixes: 340
Registered: ‎30-07-2007

Re: no mobile data after porting 2 mobile numbers across

‎18-10-2018 10:27 AM

My ability to PM on the forum  is currently disabled

@drewbeatonyou should be able to PM now. You need to have made at least 1 post before you can PM,

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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drewbeaton
Newbie
Posts: 2
Registered: ‎18-10-2018

Re: no mobile data after porting 2 mobile numbers across

‎18-10-2018 11:41 AM

Thank you - I'll PM someone to see if the can help.

 

Note:  The numbers are not yet ported.  We have 2 x sim cards that have not been activated & no welcome email has been received from PlusNet.  The order was placed on 13th October.

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