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£10 For 70mb of Data!

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Newbie
Posts: 1
Registered: ‎26-11-2019

£10 For 70mb of Data!

I feel like I just got my pocket picked! Opt customers into a smart cap... wait until their nice and comfy then increase the price by a few hundred percent then put the arm in! At least Dick Turpin wore a mask! Needless to say I will be moving to another provider asap. Not just for mobile but my broadband aswell.. total ripoff!!!
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Plusnet Help Team
Plusnet Help Team
Posts: 1,719
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: £10 For 70mb of Data!

Hello @Tipper,

Thanks for reaching out to us.

I'm sorry to hear you've had as higher than expected invoice and I apologise for the frustration caused.

You would be charged £0.10 per MB of data used over your tariff, you can of course chose to add a smart cap and change the limit to £0.00 so something like this would not occur. You can find more info on this here: under the heading "what happens when I go over my data allowance?"

 

My apologies this has made you wish to move providers for both your mobile & broadband services, if there is anything else we can help with please let us know.

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team