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0870 and 0906 numbers

matthewkevin84
Newbie
Posts: 2
Registered: ‎15-09-2017

0870 and 0906 numbers

I am unable to make 0906 numbers and 0870 numbers, could someone tell me why?

7 REPLIES 7
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: 0870 and 0906 numbers

From your landline or mobile?
matthewkevin84
Newbie
Posts: 2
Registered: ‎15-09-2017

Re: 0870 and 0906 numbers

Plusnet mobile, any idea why?

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: 0870 and 0906 numbers

Moderator Note by Dick (Strat)

Topic moved to a more appropriate board.

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SarahStewart
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 121
Fixes: 6
Registered: ‎25-11-2016

Re: 0870 and 0906 numbers

HI @Browni

 

It sounds like the non geographic calls setting on your account may be turned off. 

 

If you drop me a private message we can certainly look into this for you 

goldenfibre
Seasoned Pro
Posts: 3,292
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: 0870 and 0906 numbers

@SarahStewart NGT Helpdesk asked me to use 0870 240 9598 to call relay text service to ask the operator to dial the number for you because at present, I have spoken to Plusnet Mobile Tech Support lady named Catherine today via live chat who been in touch with NGT Helpdesk and there appear to be EE network problem with mobile not dialing out prefix 18001 and 18002 and have to use back up 0870 240 9598 instead until the prefix of 18001 / 18002 is resolved by EE and NGT.

 

However, will plusnet charged me for using this number 0870 240 9598 but NGT Helpdesk say that Plusnet can refunded any call cost until the prefix is resolved.

 

NGT Helpdesk provided information here: https://ee.co.uk/help/help-new/safety-and-security/accessibility/accessibility-with-ee

 It noted stated:

Update: 18001 text relay service

We’re aware that some of our customers are currently unable to use the 18001 text relay service. We're working to get this fixed.

If you've been affected, you can use the text relay assist service. Just call 0870 240 9598 (text) or 0870 240 5152 (voice for customers who can speak but can’t hear). We’ll credit you for using this service until the 18001 service is back up and running.

goldenfibre
Seasoned Pro
Posts: 3,292
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: 0870 and 0906 numbers

Updated: For Catherine from Plusnet Mobile Tech Support. Prefix 18001 / 18002 has now been resolved and fixed by EE network. Thanks for everything.

OliGaffney
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 142
Fixes: 7
Registered: ‎27-09-2017

Re: 0870 and 0906 numbers

Thanks for the update @goldenfibre

 

I'll be sure to pass this on to Catherine Smiley

 

Thank you

-Oli