0843 Scam Call - beware!!

[#1]

I just saw a mail from plusnet saying the mobile account I have with them (with a £5 spend cap) has exceeded the pend cap.  The sim is in my elderly father's phone, which he doesn't use much. I checked the bill, and saw a 56 minute call placed today to  00448438774239, costing £41.62.  I'm just off the phone with him, and he said he never made any calls today, but there was a missed call on his phone over lunchtime, when he had visitors round. He said he'd left his phone charging for 3 or 4 hours round that time, so knows he didn't make any calls. 

A bit of googling shows this is an ongoing scam, article below is from 2016, but obviously still occurring. I'll be contacting support in the morning to try to get the call eliminated, and query why if there's a £5 cap, he managed to accumulate a £41.62 bill

https://www.mirror.co.uk/money/missed-call-costs-you-300-7842961

[#2 · Accepted solution]

Sorry for the worry here. If you have a £5 smart cap then we won't charge you anymore than this in out of plan charges when your bill's generated, as we'd automatically add a credit to cover anything over the smart cap. 

I hope this helps! 

[#3]

Hi @Gandalf 

Thanks, spoke to one of your colleagues who said the £5 cap would be applied, and since I was a long term broadband & mobile customer (prob 15+ years for bb) he'd waive the £5 bill.  Suggested it might be a rogue app making the outbound call. My dad has a pretty stock Android Galaxy A51, with very few apps installed, but I'll take a looksee for anything unknown next time I see him.  To prevent the issue happening again, the smart cap has been reduced to zero. Very impressed with your colleague's handling of the call

Thanks

John

[#4]

Hi @jpwilliams_com,

Ah nice, cheers for the feedback and thanks for your loyalty! 

If there's ever anything else you'd need help with, feel free to let us know.

Cheers