Exactly the same problem for me. I have contacted Plusnet many times over the past week. Either over the phone or via email. The response that I get from them is always the same. It's not our problem, but the company that does the porting for us. My number transfer, also from EE, should have been completed on the 6/7/22, but still not working for me. I am having treatment for cancer at the moment, and have missed several important phone calls and txt messages. Yes, I could give everyone my temporary new Plusnet number, but that would mean that I would have to sign into my accounts with various departments and companies, but guess what? I have 2 stage verification on my accounts that send a message to my old phone number!!!! I used to work for BT on customer complaints, and you had a time limit to resolve a complaint. Looks like no such system at Plusnet. Yes. Everyone you talk to is polite and apologetic, but totally unable to give you any indication as to what is causing the problem, or how long it will take to resolve it! What is the point of having customer services if they can't help you? I am seriously looking at cancelling my account with Plusnet, as I'm within my 14 day cooling off period, just! But I've been told that I run the high risk of loosing my old number for good if I do. Catch 22 situation then. I asked, who at Plusnet talks or communicates with the people at the porting company, and was informed that they don't talk to each other!!!! Really can't believe that they don't have some way of talking to each other in order to resolve what it would seem through a lot of threads on this blog, that number porting is an all to regular problem. Fingers crossed that something happens very soon, but I wouldn't bet on it!!!!
