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Plusnet app - Accessability issue.

Posts: 1
Registered: ‎19-08-2018

Plusnet app - Accessability issue.

I have to use a larger font.  The app has jumbled everything together so I can't read it. 

The app keeps saying 'Oops something went wrong' when I try to log in (guessing where I'm typing) - I can't reset my password.  I have tried my account number as a user name. both ways of my mobile number (+44, 07) neither are coming as correct.   I've deleted and reinstalled my app twice. I have put the font small to test if that is what is wrong but still not working.

I am a new SIM customer - Please sort this out.

Posts: 28,353
Thanks: 2,420
Fixes: 306
Registered: ‎14-04-2007

Re: Plusnet app - Accessability issue.

Moderator's note:

Move from 'Mobile' to 'Mobile App Testing' board to raise its profile.

Customer and Forum Moderator. Windows 10 Firefox 69.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.