cancel
Showing results for 
Search instead for 
Did you mean: 

No Quarantine notifications?

mkstevo
Dabbler
Posts: 12
Registered: 03-05-2009

No Quarantine notifications?

Hello,
I hope this is the right place to post this...
Since the 17th April 2009 I haven't had any Quarantine notifications at all. If I look in my quarantine folder, I have items in there more recent than Apr.17th, but no notifications. Have I done something at my end, or has the notification system been turned off? Indeed, is possible that I've accidentally turned it off?
18 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,801
Thanks: 634
Fixes: 62
Registered: 04-04-2007

Re: No Quarantine notifications?

I'm not aware of any problems although I have just logged into one of my accounts that has Quarantine switched on and the last notification was dated 16th April. Having said that, I can't be 100% sure that I haven't switched my catch-all off recently. The account gets used for a lot of testing and isn't proactively monitored.
Anybody else having problems I wonder? I'd be surprised if it's taken this long for anybody to notice if it's a service-wide issue.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

MrC
Grafter
Posts: 518
Registered: 17-07-2008

Re: No Quarantine notifications?

Yup, my last quarantine email was on 20/4/09. I raised a ticket (28684446) with PN on Saturday and got a reply advising that the emails should have been restarted and for me to monitor and update the call.
I doubt I can expect one today so will hope for one tomorrow.
Mike
MrC
Grafter
Posts: 518
Registered: 17-07-2008

Re: No Quarantine notifications?

Still not received any quarantine emails; ticket updated accordingly.
Mike
Community Gaffer
Community Gaffer
Posts: 12,801
Thanks: 634
Fixes: 62
Registered: 04-04-2007

Re: No Quarantine notifications?

Heads up that I've raised an internal problem to our Networks Operations Team for further investigation (ref:5641Cool.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

MrC
Grafter
Posts: 518
Registered: 17-07-2008

Re: No Quarantine notifications?

Thanks for the update (and the update to my ticket).
Mike
mkstevo
Dabbler
Posts: 12
Registered: 03-05-2009

Re: No Quarantine notifications?

Thanks, to update you myself, I've still had no notifications...
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Re: No Quarantine notifications?

I only just twigged earlier today that I've not received any quarantine notifications for a while - am not exactly sure how long though, as I delete them as soon as I've checked them. Any idea what's going on with the problem?
MrC
Grafter
Posts: 518
Registered: 17-07-2008

Re: No Quarantine notifications?

Nothing yet. I've asked for an update on my ticket.
Mike
Community Veteran
Posts: 26,341
Thanks: 598
Fixes: 8
Registered: 10-04-2007

Re: No Quarantine notifications?

What's the status of this? I've had no quarantine emails for ages and due to my use of aliases I can't log in to check if there are any quarantined messages.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,341
Thanks: 598
Fixes: 8
Registered: 10-04-2007

Re: No Quarantine notifications?

OK Time for someone to fess up!
20 minutes after I post quarantine emails start arriving - 6 arrived so far.
Seems like this had been overlooked and my reminder prompted a few buttons to be pushed.
Edit: The quarantine emails received contain details of emails quarantined back as far as 1st May.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MrC
Grafter
Posts: 518
Registered: 17-07-2008

Re: No Quarantine notifications?

Oh well done Smiley
Only one quarantine email received here so far, saying I've received 1001 spam emails since my last notification.....
Mike
Tigger
Grafter
Posts: 201
Registered: 12-06-2007

Re: No Quarantine notifications?

Same here I've had one Quarantine mail, with 7 spam emails listed - oldest one is 2 May!  Sad
Had wondered why I hadn't received anything, but I hadn't got round to chasing it up!
Community Veteran
Posts: 26,341
Thanks: 598
Fixes: 8
Registered: 10-04-2007

Re: No Quarantine notifications?

Were all the spam emails for the same address? In my case each notification email if for an individual Envelope Recipient so I have several notification emails each for a single spam email.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MrC
Grafter
Posts: 518
Registered: 17-07-2008

Re: No Quarantine notifications?

Yes - one notification for each mailbox.
Mike