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Mail now being bounced

fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Mail now being bounced

Someone's just phoned in to work to say they've sent in emails to 3 or 4 people here and they've all bounced back. We are on IronPort. Undecided
35 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Mail now being bounced

Hiya,
Is there any chance you could get us a copy of the bounces?
fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Mail now being bounced

Hi James
That might be a problem however I have had other mail in from elsewhere so it might be a targeted block.
If it is then we aren't too concerned as he is not exactly flavour of the month.
Might be best if this discussion was moved to the ongoing one here.
Community Gaffer
Community Gaffer
Posts: 12,807
Thanks: 636
Fixes: 62
Registered: 04-04-2007

Mail now being bounced

Quote from: fcel
Someone's just phoned in to work to say they've sent in emails to 3 or 4 people here and they've all bounced back. We are on IronPort. Undecided

Have checked the Force9 Business Premier that it appears you made your post from and the routing of email to both the F9 address and the hosted domains on the account seems OK from what I can tell. I sent a test message to the postmaster address...

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Mail now being bounced

Yes Bob I saw that, I've just cleared out the spam folder using IMAP.
I had a call from one of our suppliers at about 1 PM telling me he is sending me an invoice. So far that hasn't arrived. I'll give him a call to see if he has received a bounce.

If it's only bills that are being bounced....... Smiley
fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Mail now being bounced

@Bob
I've just spoken to the supplier and he has no failure notification of the emails he has sent me.
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Re: Mail now being bounced

Have you got another email (e.g. gmail) that the email could be cc'd to as well is to the failing address? That may give Bob something to look for in the logs.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Re: Mail now being bounced

Hi John
He did send the email to my hotmail account but would I be right in thinking the cc bit is the important bit.
On second thoughts his ISP's mail server would route the hotmail email before IronPort came into the equation.
If I don't receive it (the force9 one) and it's not in my spam folder and it's not bounced back to the sender where would it go?
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Re: Mail now being bounced

What I intended was that he send the email to your normal address with the hotmail address as cc. - the hotmail gets through and the normal one doesn't. You can then send Bob the hotmail copy so that he can see exactly how the message was send and he may be able to find the message ID in the logs.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Re: Mail now being bounced

I've asked him to do as you suggest.
It's a virgin account BTW.
fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Re: Mail now being bounced

Both copies of the latest test email have now arrived at their respective destinations. Smiley

Quote
What I intended was that he send the email to your normal address with the hotmail address as cc

Ah...the impatience of genius Wink
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Re: Mail now being bounced

Both?
I'm not sure if that's good news. I'd rather have got to the bottom of what was going wrong!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Re: Mail now being bounced

Sorry mate but it seems to be working at present......but given time Wink
Superuser
Superuser
Posts: 8,878
Thanks: 411
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Registered: 06-04-2007

Re: Mail now being bounced

Can you get him to forward a copy of one of the previous bounced messages to your normal address, cc'd to hotmail? That might give a clue to why it bounced first time. It also checks that a message getting through is not a fluke.
David
fceluk
Grafter
Posts: 164
Registered: 06-08-2007

Re: Mail now being bounced

He did finally get one bounce notification from Virgin referring to possible spam/virus. This may have been because he resent the same email 5 times.
None of the other attempts generated any kind of NDR.