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Duff info from CSC agent

Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Duff info from CSC agent

I've just rung in to ask about logging in to IronPot to check for quarantined emails where you are using aliases and redirects as I've been unable to get an answer on here.
The conversation did not start well!
I was told that as I had Edge Protection off my email was not going through IronPot. I pointed out that I had Spam Protection on but was told that that was the Plusnet spam checking and nothing to do with IronPort. After I insisted he was wrong he went away to check and eventually came back to acknowledge I was correct.
While the agent concerned has now been correctly informed, I wonder how many of the other agents have similar misconceptions? It appears the training of CSC agents about IronPort has not been as good as it might have been. Angry
BTW: They didn't know the answer to my questions.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
3 REPLIES
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: Duff info from CSC agent

I've had a response on the ticket raised as a result of my call (27275489).
It included:
Quote
One way to bypass the email protection on a redirect is to add the redirect to the white list within manage my mail.

Could someone explain what that means please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Duff info from CSC agent

dont know as Bob  said whit AND black list have yet another IronPort fault
Community Gaffer
Community Gaffer
Posts: 12,810
Thanks: 639
Fixes: 62
Registered: 04-04-2007

Re: Duff info from CSC agent

Not happy about the contents of this thread at all TBH. I wrote the slide-deck and notes to accompany the training and it was pretty darn extensive. I'll make sure this is looked into and learning reinforced where necessary.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵