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Black lists not working

kevgti
Grafter
Posts: 28
Registered: 30-07-2007

Black lists not working

I was moved to IronPort last week (despite being a Postini Quarantine user)..... and now my black list doesn't seem to be working.
I'm getting mail from marketing@ms.cpanuk.com but it's on the black list and this always worked on Postini.
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Black lists not working

Hi there,
Is it just the domain that you have blacklisted? i.e. ms.cpanuk.com? If so then we identified a problem today whereby blacklisting by domain doesn't seem to be working (ref: 54419). There's a possibility this will also be affecting whitelisting by domain too. We've escalated the issue to IronPort and I'll provide further details as soon as I have them...

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

kevgti
Grafter
Posts: 28
Registered: 30-07-2007

Re: Black lists not working

No, i have the full address, marketing@ms.cpanuk.com in the blacklist
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Black lists not working

@kevgti, is the email that's getting through being sent to your domain? ms.cpanuk.com isn't on the blocked senders list for your domain, only the .plus.com address.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

kevgti
Grafter
Posts: 28
Registered: 30-07-2007

Re: Black lists not working

It's being sent to .plus.com
Logging into Quarantine for the account, and looking at Options, Blocklist has it listed.
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Black lists not working

The blacklisting of that entry seems to be working from what I can see:
220 mx.ptn-ipin03.plus.net ESMTP
ehlo ip
250-mx.ptn-ipin03.plus.net
250-8BITMIME
250 SIZE 104857600
mail from:<marketing@ms.cpanuk.com>
250 sender <marketing@ms.cpanuk.com> ok
rcpt to:<postmaster@******p.plus.com>
550 #5.1.0 Address rejected postmaster@******p.plus.com

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

kevgti
Grafter
Posts: 28
Registered: 30-07-2007

Re: Black lists not working

Must have been a blip then as three arrived in one day