Hello and Merry Christmas

scrookes · ‎29-04-2013

Thought I should introduce myself too.

I'm Steve. I've worked at Plusnet, just coming up to 6 years now in a number of roles.

Customer Services
Technical Support
Phone and Broadband Faults
Business Support
High Level Escalations
Products
Networks

I'm currently on the Network Migration team moving the majority of our customers from WBMC Shared to WBMC Dedicated network.

Due to the varied roles I've had here, I have a broad knowledge of pretty much everything (except software). Pretty sure that some of you know me already, but for those that don't, feel free to ask for help anytime.

All that's left now is to wish you all a Merry Christmas and a Happy New Year!

Mav · ‎06-04-2007

Welcome @scrookes

And a Merry Christmas and Happy New Year to you

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Chris · ‎05-04-2007

Hi Steve, welcome to the forums and let me know if you need anything

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Anoush · ‎22-08-2015

Merry Christmas

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button

Townman · ‎22-08-2007

Hi Steve,

Good to see you back on the forums. Hope you have a great new year!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

quickbrew · ‎30-01-2017

Hello scrookes,

It is brilliant finding you and your colleagues in these introduction pages.
I Hope I don't need to call on your kind services but rest asdured if I do it will be genuinely necessary.
I am our family tech guru and granddad to four grandchildren from 20 years downwards who all bring their tech problems to me.

I am also a disabled 70 year old pensioner and an original Grumpy old man, but only grumpy when I am treated unfairly or unreasonably.

I am also a confirmed pragmatist and understand that problems can and do occur, particularly when OpenReach are required as part of the solution.

Great finding you on the community pages and with the greatest of respect, I hope I don't talk to you very much 📞😊

A pessimist sees the difficulty in every opportunity.
An optimist sees the opportunity in every difficulty.