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Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020


Dear all,

In my capacity as Customer Advocate, I am learning the Social Media workflow. 

Originally, I was a customer who was impressed by the service levels and, as such, joined the organisation as an employee approximately two years ago.

I am particularly experienced in Tech, Broadband and Mobile customer services.

My favourite quote is: "Big Brother is watching you".

 Ken Bryant
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,336
Fixes: 81
Registered: ‎22-02-2016

Re: Greetings


I spot two references to 1984 in your post Wink

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Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Greetings

Welcome to the team @Orwell I don't get the references to 1984 but you'll make a fine addition to the team nonetheless. Just make sure you bring the social media team a round of tea's on your first day, it's customary you know. Cheesy Tongue

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 22,773
Thanks: 9,470
Fixes: 154
Registered: ‎22-08-2007

Re: Greetings

Hi Ken,

A warm welcome to the forum space which is somewhat safer than the Big Brother Social Media space!!


@Gandalf  - with all these new joiners on the same day, you stalwarts are not going to get anything done drinking all of the tea you've invited them to make.  You need to organise a rota for the next two weeks!!


As for "1984" Jack is referring to George Orwell's novel of that name, which describes a state in which people are not allowed to have private thoughts - the state knows everything "Big Brother is Watching You" which is not significantly different to the current state of Social Media … the latter being why many of us advocate that twitface is an inappropriate space to deliver service support from.  We dangerously under-estimate the risk of communicating everything through Social Media … which then empowers the thought police (another Orwellian creation) to control what may and may not be said.

If you have not read 1984 or seen the film, you should do so … and then be fearful! 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Help Team
Plusnet Help Team
Posts: 1,896
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Greetings

Yay, welcome aboard 😁


I have one message only;

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 Sammy M - Sheffield Team
 Plusnet Help Team