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when will fault with ipv6 switched on on some macs be fixed?

nakedphil
Hooked
Posts: 5
Registered: ‎02-10-2017

when will fault with ipv6 switched on on some macs be fixed?

waited since using plusnet still have failures on some macs if ipv6 accidently left on.

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 896
Thanks: 231
Fixes: 51
Registered: ‎06-08-2018

Re: when will fault with ipv6 switched on on some macs be fixed?

Hi @nakedphil,

 

If the OS you use is Mac OSX (10.6 and earlier), then there is a possible issue with the connection freezing when connected to the Plusnet Hub Zero if IPv6 is enabled. To resolve this then we'd recommend the paths below:

 

  • Update to a newer version of OSX, or
  • Switch off IPv6 in your Mac's settings.

To switch a Mac's IPv6 settings off, please do the following:

  • Open 'System Preferences'
  • Select 'Network'
  • You may need to unlock the padlock in the lower left hand corner of the screen to allow networking changes (you will be prompted for a local administrator password)
  • Select the network interface you want to use (wireless or wired)
  • Click on the 'Advanced' button
  • Select the 'TCP/IP' tab
  • Click on the 'Configure IPv6' drop down menu and select 'Off'
  • Click 'OK'

Let us know how you get on. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Superuser
Superuser
Posts: 14,587
Thanks: 5,609
Fixes: 32
Registered: ‎22-08-2007

Re: when will fault with ipv6 switched on on some macs be fixed?

Given that later versions of OSX addresses this issue … is this not simply an OS defect?

nakedphil
Hooked
Posts: 5
Registered: ‎02-10-2017

Re: when will fault with ipv6 switched on on some macs be fixed?

only happens with router supplied by plusnet

SimonHobson
Rising Star
Posts: 175
Thanks: 26
Registered: ‎30-07-2007

Re: when will fault with ipv6 switched on on some macs be fixed?

I would say it's an OS issue - I can confirm that OS X 10.8 and 10.10 don't have such an issue.

nakedphil
Hooked
Posts: 5
Registered: ‎02-10-2017

Re: when will fault with ipv6 switched on on some macs be fixed?

That is what I do. I need a definitive list of what will or not work. Not knowing makes for long days fault finding especially if information regarding ipv6 is on or not, machines do not operate for long enough to find out with network connected, I do not always have access to the machine causing the problem. Which version of 10.6?

Plusnet Help Team
Plusnet Help Team
Posts: 14,170
Thanks: 4,397
Fixes: 714
Registered: ‎21-04-2017

Re: when will fault with ipv6 switched on on some macs be fixed?

Are you able to switch off IPv6 permanently on your Mac?

This may fix the issue you're seeing.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team