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when will fault with ipv6 switched on on some macs be fixed?

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nakedphil
Hooked
Posts: 5
Registered: ‎02-10-2017

when will fault with ipv6 switched on on some macs be fixed?

waited since using plusnet still have failures on some macs if ipv6 accidently left on.

6 REPLIES 6
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: when will fault with ipv6 switched on on some macs be fixed?

Hi @nakedphil,

 

If the OS you use is Mac OSX (10.6 and earlier), then there is a possible issue with the connection freezing when connected to the Plusnet Hub Zero if IPv6 is enabled. To resolve this then we'd recommend the paths below:

 

  • Update to a newer version of OSX, or
  • Switch off IPv6 in your Mac's settings.

To switch a Mac's IPv6 settings off, please do the following:

  • Open 'System Preferences'
  • Select 'Network'
  • You may need to unlock the padlock in the lower left hand corner of the screen to allow networking changes (you will be prompted for a local administrator password)
  • Select the network interface you want to use (wireless or wired)
  • Click on the 'Advanced' button
  • Select the 'TCP/IP' tab
  • Click on the 'Configure IPv6' drop down menu and select 'Off'
  • Click 'OK'

Let us know how you get on. 

Townman
Superuser
Superuser
Posts: 22,921
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: when will fault with ipv6 switched on on some macs be fixed?

Given that later versions of OSX addresses this issue … is this not simply an OS defect?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

nakedphil
Hooked
Posts: 5
Registered: ‎02-10-2017

Re: when will fault with ipv6 switched on on some macs be fixed?

only happens with router supplied by plusnet

SimonHobson
Rising Star
Posts: 190
Thanks: 41
Registered: ‎30-07-2007

Re: when will fault with ipv6 switched on on some macs be fixed?

I would say it's an OS issue - I can confirm that OS X 10.8 and 10.10 don't have such an issue.

nakedphil
Hooked
Posts: 5
Registered: ‎02-10-2017

Re: when will fault with ipv6 switched on on some macs be fixed?

That is what I do. I need a definitive list of what will or not work. Not knowing makes for long days fault finding especially if information regarding ipv6 is on or not, machines do not operate for long enough to find out with network connected, I do not always have access to the machine causing the problem. Which version of 10.6?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: when will fault with ipv6 switched on on some macs be fixed?

Fix

Are you able to switch off IPv6 permanently on your Mac?

This may fix the issue you're seeing.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet