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Is there anything on our accounts to say we are on the trial?

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Is there anything on our accounts to say we are on the trial?

The reason I ask is that a recent ticket included this in it's response:
Quote
I have tested the line and everything seems to be fine with your connection. I have noted that currently you are not showing as connected with our details. I would suggest checking the login details in your router because if you are connected with the wrong details you maybe getting incorrect traffic management.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Is there anything on our accounts to say we are on the trial?

There was a note on your account, but it wasn't the right one Sad
I've corrected it now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Is there anything on our accounts to say we are on the trial?

I didn't stop the support person thinking I was not connected when I called in yesterday!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)