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why do i have call barring charges.

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Jedmcd
Newbie
Posts: 3
Registered: ‎11-03-2018

why do i have call barring charges.

I understand what they are and why. But why have i been charged them whenever my bill is over £40 and yet my credit limit is £75.
9 REPLIES
Community Veteran
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Registered: ‎21-03-2011

Re: why do i have call barring charges.

Minivanman
Seasoned Hero
Posts: 6,016
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Registered: ‎04-11-2014

Re: why do i have call barring charges.

Look after the corporate pennies, and the pounds will look after themselves

 

I know where I am, I've been lost here before.
Moderator
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Re: why do i have call barring charges.

Moderator's note by Dick (Strat): This thread is now in the appropriate board.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Superuser
Superuser
Posts: 13,048
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Registered: ‎22-08-2007

Re: why do i have call barring charges.

Exactly what do you mean by “call barring”? There are two services which fit that description

Call protect which is free
Anonymous call reject service which is £4 pcm

The ‘credit limit’ relates to dialled call cost not service costs. If your phone bills are that high, you might benefit from having a call plan covering anytime & mobile calls.
Jedmcd
Newbie
Posts: 3
Registered: ‎11-03-2018

Re: why do i have call barring charges.

I have any time landline and mobile calls calls at a price of £8 pm.

no calls made have been charged for and the longest been 7 mins at £ 0 cost.

no extra services have been taken or premium rated calls made.

My actual tel bill is £29 inc features and rental etc. (the other is wifi etc)

credit limit of £75 and available.

So total bill of £29, anytime calls allowed and paid for within the £29. No premium numbers or services used and yet a £5.76 extra charge? This has happened 8 times since 2016.m
Superuser
Superuser
Posts: 13,048
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: why do i have call barring charges.

Clearly billing details need help from a staffer.

I do not think those charges have anything to do with call barring. I would suspect they relate to the cost of calls which last more than the free call duration allowed by the call plan.

For example if you make a 70 minute call to a uK ordinary land line you’ll be charged for the 10 minutes over the hour - about £1.60.

The credit limit simply relates to the total cost of PHONE CALLS you can make in a month before you have to make an interim payment.
Jedmcd
Newbie
Posts: 3
Registered: ‎11-03-2018

Re: why do i have call barring charges.

the longest call made this month was 7 mins to a landline at 0 cost.
Superuser
Superuser
Posts: 13,048
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Registered: ‎22-08-2007

Re: why do i have call barring charges.

Plusnet Help Team
Plusnet Help Team
Posts: 490
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Registered: ‎07-12-2017

Re: why do i have call barring charges.

Fix

The call barring charge of £5.76 is generally applied when the credit limit is exceeded (usually due to call charges incurred outside of the plans allowances) or also if restrictions are applied after 14 days of Failed Billing (this charge would the appear the month after).

 

@Jedmcd, with regards to your bill I have had a look into this and provided further information here: https://www.plus.net/wizard/?p=view_question&id=https://www.plus.net/wizard/?p=view_question&id=1703...

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team