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unusual entries on my bill

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Dabbler
Posts: 11
Registered: ‎07-01-2014

unusual entries on my bill

I've been charged 83p for these "other" category calls, I don't recognise the 0844 number, googling it give me no useful info and the first entry doesn't even list  a number, how is that even possible?

4 REPLIES 4
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Plusnet Help Team
Plusnet Help Team
Posts: 1,823
Thanks: 317
Fixes: 105
Registered: ‎26-03-2018

Re: unusual entries on my bill

Hi :irishwhip,

 

I've had a look into this and it appears that this number is linked to an alarm monitoring company. If you have a monitored alarm, it will have called this number automatically when triggered.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Dabbler
Posts: 11
Registered: ‎07-01-2014

Re: unusual entries on my bill

I don't have an alarm system, the only thing connected to my phone line is my two telephones.
How about the 20p charge with no number listed, any idea what that is?

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: unusual entries on my bill

Hi there @irishwhip

 

Upon investigating the recent call charges on your account.

The 20 pence charge to a 'other' number is generally the use of the call return service. For example when calling a number in use you may get a prompt asking if you would like to use the ring back service. The person you are calling will then get a request for you to return the call.

You can see further information on call return and other fixed fee call charges here:
https://www.plus.net/help/legal/service-number-call-rates/

Regarding the 63 pence call to 08448001555, It appears to be the voicemail for a company called 'essex leisure', a distributor for pool tables and other pub equipment.


I hope this information helps.

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Dabbler
Posts: 11
Registered: ‎07-01-2014

Re: unusual entries on my bill

essex leisure rings a bell, might be someone my brother called.