transfered to plusnet today and no dial tone
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transfered to plusnet today and no dial tone
23-07-2014 10:29 PM
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BT engineer came out to install etc. On time I might add.
He told me it could be up to midnight tonight before it works, but now I have had emails from plusnet to say I'm good to go.
My phone line is still dead. Tried the phone directly at socket and still no dial tone.
What's going on?
Re: transfered to plusnet today and no dial tone
24-07-2014 6:05 AM
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- What the engineer needed to install at your house
- Whether your broadband is working or not
Presumably some work that needed to be completed elsewhere (in the telephone exchange?) was not finished on schedule.
Of course, what you really want to know is "If not now, when?"; which hopefully a Plusnet representative will be able to answer for you.
Re: transfered to plusnet today and no dial tone
24-07-2014 7:02 AM
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No broadband either.
Re: transfered to plusnet today and no dial tone
24-07-2014 8:10 AM
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Quote from: fletberbill The engineer fitted a new master socket and basically plugged it all in.
So this was fibre-optic (fttc) broadband you ordered? At what point did you lose the dial tone?
Re: transfered to plusnet today and no dial tone
24-07-2014 9:02 AM
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Re: transfered to plusnet today and no dial tone
24-07-2014 10:33 AM
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I'm looking into this now and will update ticket 88999397 shortly for you.
Cheers for taking my call and I hope all goes to plan with the engineer visit on Monday morning.
As mentioned feel free to drop us a reply here in case further action needs to be taken after that (hopefully not!) or if the issue needs to be tied up.
Re: transfered to plusnet today and no dial tone
24-07-2014 7:06 PM
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Don't know if that's of any relevance but I thought I would mention it.
Re: transfered to plusnet today and no dial tone
28-07-2014 5:41 PM
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Engineer came this morning as promised, got the landline working albeit only for an hour.
Still no internet connection and phoneline has been on and off all afternoon.
I had another engineer call me and said someone else will visit, no sign yet.
Not a happy man at the moment
What's happening?
Re: transfered to plusnet today and no dial tone
28-07-2014 6:55 PM
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I noticed a neighbour had an openreach visit this morning. Just had a chat with them and their number changed last Wednesday without any request from them.
Guess who's number they had. Yep you got it MINE. I would like to know who's going to pay for the hour long call to Portugal. Because I'm certainly not.
Still no Internet and tempramental phone line.
Re: transfered to plusnet today and no dial tone
29-07-2014 4:28 PM
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I've picked up your ticket and will be in touch soon. I'm assuming there has be a mix up with the connections at the cabinet or exchange. I'm sure this was just human error and we'll get everything sorted soon.
Re: transfered to plusnet today and no dial tone
30-07-2014 10:25 AM
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It would appear that the first two engineers didn't have a clue what they were doing.
All sorted now thank you, shame it took a week though.
Re: transfered to plusnet today and no dial tone
30-07-2014 11:24 AM
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I'll be in touch soon via the ticket to cover the other issues we spoke about.
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