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touch tone not working

beverleygroves
Not applicable
Posts: 1
Registered: ‎25-03-2015

touch tone not working

since moving to plusnet the touch tone on my phone will not work to any other number but plusnet, called plusnet and they said it was not the line and they have never heard of this happening before and to try diffrent phones, i have tried 4 and still not working.it is so annoying as every company you call you have to press 1,2 or 3 to get though.
2 REPLIES 2
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: touch tone not working

Can you hear the tones when you press the button ? If you call a friend or mobile and press a few buttons, can you hear the tones ?
If you don't hear tones but a series of clicks, your phone may be set to pulse dial rather than tone (unlikely if you have tried numerous other phones though).
Townman
Superuser
Superuser
Posts: 19,708
Thanks: 8,043
Fixes: 94
Registered: ‎22-08-2007

Re: touch tone not working

Hi Beverly,
Welcome to the forums.
Just to be crystal clear here - are you saying that you can dial out to any number without issue?
The problem arises when you encounter an interactive voice recognition system (IVR) that none of them work apart from,PlusNET?
Is there any echo on the line?  Is it noisy?  Dial 17070 option 2.
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.