three days no phone and no reply from support

[#1]

We were cleverly talked into transferring our phone line from BT to Plusnet to make a package with our existing Plusnet broadband service. We were about to migrate everything to BT. Our phone line was closed by BT on Friday. We had no warning our phone we would be without a phone line. We discovered this on Sat and called helpcentre and we were told it would be connected by midnight. We are still without a service. We have elerly relatives who are  having health crises and are unable to get in touch. One of them tried to walk to us as he wanted us to bring the other out of hospital. He fell over in the mud getting to us. We live in the country. i am dependant on my landline for work and have promised to make calls. Yes - I do have a mobile - but we live in a very poor signal area and cannot afford to keep paying 25p per minute on PAYG. Totally fed up at lack of replies to our helpine support lodged 9.45 yesterday and subsequent complaint this afternoon.
How do you get some resolution?

[#2]

Hi there,
I'm really sorry about the delay on this, I've just nudged our provisioning team and they're picking it up now for you - hoping that we should be able to get it sorted and on this afternoon. I'll make sure you're kept posted.

[#3]

Matt thank you for your reply.
I have had my mobile turned off because I've been at work. I'm now beside myself. We just agreed to have out phone line transferred from BT to you and then get a good deal. Here is the latest reply:
Unfortunately, as the broadband service has been activated on the now ceased line, to get your services back up and running we would now need to treat this the same as if you were moving house.
Please can you call us on 0800 432 0200 and speak to our dedicated house moves team to arrange this. They are available from Monday to Friday from 9am to 9pm and Saturdays from 9am to 5.30pm.
Please note, to arrange a house move we are required to pay our wholesale suppliers a charge of £65. This fee may be payable, please discuss this with the house moves team when you call.
Please do not hesitate to get back in touch online at https://portal.plus.net/wizard/?p=search or call us on 0800 4320 200 if we can be of any further assistance.
If you wish to close this ticket you can do so via the following link:  Close This Ticket.  Alternatively it will automatically close in 14 days.

Surely someone has the authority to sort this out - pay the fee and get us our life line back? Please can you try and help.

[#4]

Actually , I've just realised that PlusNet are breaking their contract in not fulfilling our agreement.

[#5]

Thank you so much. You have now sorted out the problem.