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scammers

yorkiecol
Dabbler
Posts: 12
Thanks: 10
Registered: ‎25-11-2019

scammers

hi got a question hope there is a simple answer. for the last 6weeks we have been recieving calls from scammers. hoax calls and wrong numbers (probably the scammers) how do I stop them had my phone unplugged fro the last 3 weeks as they are so regular. just plug it in to make a call then unplug it again. no one can contact me in this state.  thanks.

7 REPLIES 7
BrightonRock
Pro
Posts: 471
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: scammers

Do you have Plusnet Call Protect? https://www.plus.net/help/phone/stop-nuisance-calls/

yorkiecol
Dabbler
Posts: 12
Thanks: 10
Registered: ‎25-11-2019

Re: scammers

nope and I don't have a phone with a display.. plugged it back in last night 9.00pm got another this time from the gas board, and we don't have any gas. 

BrightonRock
Pro
Posts: 471
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: scammers

I don't think that you need a phone with a display for Call Protect to work. It is free so you could try it to see if it t helps.

I have found it seems to have cut down the number of useless calls here. It won't cut them all out but it does give you a filter.that kills quite a lot. It would be particularly good in stopping calls - as you seemed to suggest you are getting - from jokers (as opposed to professional trying to take money off you) who won't have the skill to change their caller ID..

Alex
Community Veteran
Posts: 5,479
Thanks: 914
Fixes: 12
Registered: ‎05-04-2007

Re: scammers

I've had scam calls, and CLID can be spoofed. So I'd imagine the scammers have worked how to dial using fake numbers.

For what is costs, I would consider getting a phone with CLID so you can be sure what you're answering is genenuine. I assume you're on PlusNet so you'd need to get it enabled their side.

Baldrick1
Moderator
Moderator
Posts: 9,638
Thanks: 4,330
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Registered: ‎30-06-2016

Re: scammers

@yorkiecol 

You can stop all of these scammers by buying a BT phone with built in Tue Call tecnolology, sometimes called call guardian. They are not expensive. You will need to activate caller display in your Plusnet account, which is free.

I have had one of these phones for years and never as many as one unwanted call.

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Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: scammers

I've just checked my TrueCall phone call log and I've had 12 spam calls this year, all from different landlines in the Glasgow area.

Yeah, like I believe that Roll_eyes

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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: scammers

Hi @yorkiecol, I am sorry to hear of the nuisance calls you are receiving. I would advise adding our free Call Protect service as @BrightonRock has suggested as it may help reduce the amount of calls being received. You can find out more on how to use this (and add the feature) here.

 

Alternatively, if you reply on the ticket here with your request to add the feature, we can get this added for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team