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recent call usage

katievacant
Not applicable
Posts: 2
Registered: ‎26-09-2014

recent call usage

Hello - hoping someone can help  Smiley
Under the recent call tab on my account I can't see any calls, why is this and how do I go about seeing my recent usage please?
Many thanks
Katie  Undecided
4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: recent call usage

A thought - when was your last bill generated as once that is done I think that recent calls aren't shown if they are on the bill
Crossed out as it is wrong
katievacant
Not applicable
Posts: 2
Registered: ‎26-09-2014

Re: recent call usage

Thanks for your reply Jim.  I haven't had a bill yet but have been using the phone line since 08/09..............
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: recent call usage

Just checked on my account and recent calls go back ages - previous post corrected
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: recent call usage

Hi Katie,
Sorry for the confusion here.
You are looking in the correct place, but for some reason, your telephone number wasn't registered on our internal database when your order completed.
I've added it on now so the calls will start filtering through. Usually they take around 24 hours to show on the system.
Also, just to confirm we won't be backdating the previous calls.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet