recent call usage

[#1]

Hello - hoping someone can help 
Under the recent call tab on my account I can't see any calls, why is this and how do I go about seeing my recent usage please?
Many thanks
Katie 

[#2]

A thought - when was your last bill generated as once that is done I think that recent calls aren't shown if they are on the bill
Crossed out as it is wrong

[#3]

Thanks for your reply Jim.  I haven't had a bill yet but have been using the phone line since 08/09..............

[#4]

Just checked on my account and recent calls go back ages - previous post corrected

[#5]

Hi Katie,
Sorry for the confusion here.
You are looking in the correct place, but for some reason, your telephone number wasn't registered on our internal database when your order completed.
I've added it on now so the calls will start filtering through. Usually they take around 24 hours to show on the system.
Also, just to confirm we won't be backdating the previous calls.
Matty