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re call charges

fest1n
Newbie
Posts: 2
Registered: ‎08-12-2013

re call charges

hi im a new customer, I pay 5 pound a month extra for unlimited calls, but yet still being charged for landline calls wether the call lasts a minute or ten,  why is this?  Angry
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: re call charges

Hi, I can see you've called up and this is now on the way to being sorted out - please let us know if that's not the case or there's anything else we can do for you?
fest1n
Newbie
Posts: 2
Registered: ‎08-12-2013

Re: re call charges

Hi, when i rang up i was told that the bill would be updated but does not appear to be the case.
Embarrassed
ScottStorey
Aspiring Pro
Posts: 385
Thanks: 86
Fixes: 1
Registered: ‎21-02-2013

Re: re call charges

Hi,
Sorry this wasn't picked up before the bill was generated.
As it has been generated and the money already taken I've issued a refund for all the calls you were charged for and updated your ticket.