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"phone order in progress" preventing renewal

FIXED
NeilW1
Newbie
Posts: 4
Registered: ‎05-06-2021

"phone order in progress" preventing renewal

My Account is showing "An error has occurred. You cannot make any changes to your account while there is a phone order in progress."

 

Please can this be resolved as I am not aware of any outstanding orders and I would love to get started on my renewal.

Many thanks

Neil

5 REPLIES 5
Baldrick1
Moderator
Moderator
Posts: 11,485
Thanks: 5,108
Fixes: 412
Registered: ‎30-06-2016

Re: "phone order in progress" preventing renewal

@NeilW1 

Don't fight it. Ring the Customer Options Team on 0800 013 2632. There's rarely much of a delay on this line.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: "phone order in progress" preventing renewal

Fix

Hiya @NeilW1,

 

I'm really sorry to hear you are having an issue re-contracting through your online account, I have fixed this for you and you should be able to take a new deal online.

 

Please get back to me if you have any further problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
NeilW1
Newbie
Posts: 4
Registered: ‎05-06-2021

Re: "phone order in progress" preventing renewal

I know, I just wasn't able to call today - when I have in the past thy have been super helpful 🙂

NeilW1
Newbie
Posts: 4
Registered: ‎05-06-2021

Re: "phone order in progress" preventing renewal

Thank you, all fixed 🙂

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: "phone order in progress" preventing renewal

Thanks a lot for letting us know Neil and please shout up if there's anything else we can help with. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team