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"You can't change your products for the moment" after changing product

nigpay
Interested
Posts: 2
Thanks: 1
Registered: ‎14-08-2020

"You can't change your products for the moment" after changing product

Hi,

I recently changed my phone service online, to pay an additional £8 for all landline and mobile calls.

Since then I get an error message:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

 

Please help.

Thanks

Nigel

2 REPLIES 2
198kHz
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Posts: 5,589
Thanks: 2,577
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Registered: ‎30-07-2008

Re: "You can't change your products for the moment" after changing product

@nigpay Welcome to the forum. 🙂

 

A call plan comes in to operation on the billing date after it's applied for. Have you had a bill since you opted for it?

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nigpay
Interested
Posts: 2
Thanks: 1
Registered: ‎14-08-2020

Re: "You can't change your products for the moment" after changing product

I don't think we have had a bill yet so that would most likely explain it. Thanks