"You can't change your products for the moment" after changing product

[#1]

Hi,

I recently changed my phone service online, to pay an additional £8 for all landline and mobile calls.

Since then I get an error message:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

Please help.

Thanks

Nigel

[#2]

@nigpay Welcome to the forum. 🙂

A call plan comes in to operation on the billing date after it's applied for. Have you had a bill since you opted for it?

[#3]

I don't think we have had a bill yet so that would most likely explain it. Thanks