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"Free" calls changed to 7p.m - 7a.m

holdenbrenda
Not applicable
Posts: 2
Registered: ‎03-03-2011

"Free" calls changed to 7p.m - 7a.m

I'm new to the Community.  I hope I'm posting my query in the correct place.
Why have PN changed the "free" call from 6p.m - 6a.m to 7p.m - 7a.m?  I make most of my calls when I arrive home from work, and am often going out again by 7p.m.
I made a contract with Plusnet because the free call times were convenient for me.  Can you explain why they were changed?  Is my contract now invalidated, as PN
have altered the terms?  If not - why not?
10 REPLIES 10
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

This change was notified to ALL users by email at the beginning of December.
Unfortunately it looked like a marketing email which may be why you didn't read it properly.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
holdenbrenda
Not applicable
Posts: 2
Registered: ‎03-03-2011

Re: "Free" calls changed to 7p.m - 7a.m

I did read it when it was first posted.  I have been angry about it ever since, but have only just joined the Community.  What right have Plusnet to change the terms of my contract when they feel like it?  I want to make my "free" calls at the time agreed.  I would not have signed up if they had been for 7p.m  - 7a.m. 
I left TalkTalk in October because of a long dispute over their failure to provide my Broadband on the terms originally agreed.  They did not charge me for leaving before my contract had finished, because they did not fulfill it properly. I want to know why Plusnet's times have been changed.  Is it so that Plusnet can save money, because a lot of people use their phones between 6 & 7p.m ?
I hope that Plusnet can give me a rational explanation.
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

They have every right to change the terms of your account providing they give the appropriate notice and allow cancellation without penalty if the change is to your detriment.
You have every right to take your business elsewhere.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

PN are a reseller of the telephone service for BT and it was BT that changed the times.
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

BT changed their times some time ago.
I don't think that has any bearing on why PN did so (apart from to bring them into line with their parent co)
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

Resellers pass on the charges of BT Wholesale.
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

Interesting that last statement
Quote
Resellers pass on the charges of BT Wholesale.

seeing as PN setup cost is 0.5p less than BT
Daytime calls on PN 6.4ppm, on BT 7ppm
Evening PN 6.4ppm, BT 1ppm
for instance.
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

Are you quoting BT retail prices or BT Wholesale prices?
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: "Free" calls changed to 7p.m - 7a.m

Reasonable point but
BT Retail changed over a year ago (I know - I'm a BT customer)
PN changed at the start of this year
IF BT Wholesale dictate the costs - why the differential in when providers changed their off-peak times?
Pancho
Grafter
Posts: 83
Registered: ‎16-10-2007

Re: "Free" calls changed to 7p.m - 7a.m

I also noted the change to come into line with BT (remember BT own Plus Net) and was dissapointed as I liked the free starting at 6pm. For an extra £5 I could have had free calls all the time but never spent £5 on calls. I now pay the extra £3,50 for free all the time, which, I am told, is the same as BT's Free all the time at £14.99. Plus Net are stuck with BT and their prices. I have been with Plus a long time and will not be moving anywhere else. I joined in the days of free web space, which I use, and don't think I would get that anywhere else. Look for the good in something; if you read the small print all (real) ISPs are about the same. I say that as there are providers who are not 'real'; their products are 'badged'.