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phone service is with another provider

Posts: 8
Registered: ‎02-04-2020

phone service is with another provider

Hi.  We switched our broadband and phone to Plusnet recently(unlimited fibre with unlimited uk&mobile calls). The new broadband is great BUT the phone hasnt come back. When i run the phone troubleshooter it tells me that "Our checks show that your phone service is with another provider. To fix any problems you're experiencing you'll need to contact them."

Trying to call Plusnet customer services from a mobile gives us a long waiting list(which it advises is for vulnerable customers) and recommends we use this forum. Any ideas please? We're both keyworkers and really need the phone service for work.

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: phone service is with another provider

Hi there, thanks for getting in touch.


I'm really sorry for the issues you've had with the service. i've taken a look into this for you and provided an update here for you



If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team