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phone number changed!!!!!!!!

eddiego00n
Dabbler
Posts: 10
Thanks: 1
Registered: ‎25-09-2016

phone number changed!!!!!!!!

My phone number has been changed and my broadband speed has dropped to really slow speeds.

I have had no notification of my number being changed this is really crazy.
9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 188
Fixes: 29
Registered: ‎17-10-2015

Re: phone number changed!!!!!!!!

Good Evening, 

 

Looking at your account and line details with BT Openreach, your line hasn't had a change of phone number or any phone line change since you moved over to us.

 

However I have ran a line test and it seems your line is faulty at the exchange and you may be connecting to someone elses's phone service via a crossed line, I've raised the fault to Openreach and our faults team will be in touch to keep you updated.


 Paul Tarr
 Plusnet Network Operations
eddiego00n
Dabbler
Posts: 10
Thanks: 1
Registered: ‎25-09-2016

Re: phone number changed!!!!!!!!

I'm sorry but this is really unacceptable I've had family trying to ring and also estate agents trying to contact myself as im moving property and all keep saying why don't I answer the phone.
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 188
Fixes: 29
Registered: ‎17-10-2015

Re: phone number changed!!!!!!!!

Unfortunately this isn't something we have any control over, a physical line fault has been detected at your local telephone exchange which requires a BT Openreach engineer to investigate, I have logged a fault with them to get someone out as soon as possible but this is entirely dependent on their availability.

 

Once an engineer has been confirmed I will make sure you know right away.


 Paul Tarr
 Plusnet Network Operations
eddiego00n
Dabbler
Posts: 10
Thanks: 1
Registered: ‎25-09-2016

Re: phone number changed!!!!!!!!

Thank you
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 188
Fixes: 29
Registered: ‎17-10-2015

Re: phone number changed!!!!!!!!

Good afternoon, 

 

Openreach have reported the fault should be fixed, could you let us know how things are and we'll pass the message onto the engineer.

 

Thanks


 Paul Tarr
 Plusnet Network Operations
eddiego00n
Dabbler
Posts: 10
Thanks: 1
Registered: ‎25-09-2016

Re: phone number changed!!!!!!!!

Sorry this hasn't been fixed as we are still on the wrong phone number and broadband speed is still slow
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: phone number changed!!!!!!!!

Sorry to hear this Eddie,

The next step would be to get an engineer out. I've updated your ticket to reflect this, so if you could reply when you can with dates we'll get that booked in.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
eddiego00n
Dabbler
Posts: 10
Thanks: 1
Registered: ‎25-09-2016

Re: phone number changed!!!!!!!!

Replied I hope this week as I'm away next week and the misses is at work all day
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: phone number changed!!!!!!!!

That's been booked and you should have email and text message confirmation shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff