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phone not working

oonarobinson
Interested
Posts: 2
Registered: ‎19-05-2021

phone not working

My phone says the line is busy.  There is no dial tone, when it ring and I try to answer it I get a funny clicking noise.

4 REPLIES 4
jab1
Aspiring Legend
Posts: 11,280
Thanks: 3,697
Fixes: 136
Registered: ‎24-02-2012

Re: phone not working

@oonarobinson Welcome to the forums. I would report a phone fault. Do you have any broadband problems?

John
oonarobinson
Interested
Posts: 2
Registered: ‎19-05-2021

Re: phone not working

Broadband is fine, tried to call but they close at 8pm so thought I would try on here to see if there is any technical support on here who can check the line, as the online line fault checker just says try again.

jab1
Aspiring Legend
Posts: 11,280
Thanks: 3,697
Fixes: 136
Registered: ‎24-02-2012

Re: phone not working

Sorry - PN staff support also ends on here at 8.00PM, but Community members are usually around a little later . Try calling as soon after 8.00AM as possible.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,352
Thanks: 9,231
Fixes: 1,481
Registered: ‎21-04-2017

Re: phone not working

Welcome to our community forums @oonarobinson 

I'm sorry to see your phone isn't working. It looks like you've phoned us this morning and we've raised a potential line fault to Openreach for further investigation, we've been given an estimated response time of by 24/05/21 23:59:59 for an engineer to go out and have a closer look. Let us know if there are further issues afterwards.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team