phone not working
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phone not working
19-05-2021 9:01 PM
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My phone says the line is busy. There is no dial tone, when it ring and I try to answer it I get a funny clicking noise.
Re: phone not working
19-05-2021 9:30 PM
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@oonarobinson Welcome to the forums. I would report a phone fault. Do you have any broadband problems?
Re: phone not working
19-05-2021 10:04 PM
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Broadband is fine, tried to call but they close at 8pm so thought I would try on here to see if there is any technical support on here who can check the line, as the online line fault checker just says try again.
Re: phone not working
20-05-2021 6:31 AM
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Sorry - PN staff support also ends on here at 8.00PM, but Community members are usually around a little later . Try calling as soon after 8.00AM as possible.
Re: phone not working
20-05-2021 11:13 AM
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Welcome to our community forums @oonarobinson
I'm sorry to see your phone isn't working. It looks like you've phoned us this morning and we've raised a potential line fault to Openreach for further investigation, we've been given an estimated response time of by 24/05/21 23:59:59 for an engineer to go out and have a closer look. Let us know if there are further issues afterwards.
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