cancel
Showing results for 
Search instead for 
Did you mean: 

phone line

kitkat
Grafter
Posts: 58
Thanks: 3
Registered: ‎14-05-2012

phone line

Hi not sure if this is the right site for this. Recently, when I pick up the phone before I dial. I don't get the usual tone. Instead I get a very very slow engaged tone. Sorry but this is the only way to descibe it. I have plugged the phone into other phone sockets but it is still the same. It is not the phone at fault.  Has this happened to anyone else?
12 REPLIES 12
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: phone line

It sounds like you have a voicemail message.
Can you try dialling 1571 to see if there is a message there?
kitkat
Grafter
Posts: 58
Thanks: 3
Registered: ‎14-05-2012

Re: phone line

Thank you so much. There was a voicemail message. Did not know that was a signal for voice mail message. I normally use my answer machine.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: phone line

Let us know if you want us to turn off our voicemail for you, it's a quick change for us to make.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: phone line

and then it takes 3 working days to happen  Shocked Crazy
http://community.plus.net/forum/index.php/topic,105364.0.html
kitkat
Grafter
Posts: 58
Thanks: 3
Registered: ‎14-05-2012

Re: phone line

Thank you Jameseh. I would rather have the voicemail turned off.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: phone line

Hi there,
Just requested the removal of 1571 voicemail for you, it should be done by tomorrow Smiley
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: phone line

How come when I asked to have it done I was advised that it took 3 working days or was I being picked on
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: phone line

haxed
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,954
Thanks: 626
Fixes: 176
Registered: ‎27-04-2007

Re: phone line

Sorry Jim, sounds like someone didn't check their facts re the lead time there. When were you advised that?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: phone line

http://community.plus.net/forum/index.php/topic,105364.0.html ; as a start - note who made the last post
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,954
Thanks: 626
Fixes: 176
Registered: ‎27-04-2007

Re: phone line

Smiley I'd generally refer to Ben as an authority on such things (hope he doesn't think I'm trying to call him out on that lol)
FYI the lead time did used to be 3 working days when we were using the old WLR2 platform.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: phone line

Feel free to call me out if it looks like I'm wrong 😛 the removal of voicemail from the OP's account took effect on the same day so perhaps it takes 3 working days to add and same/next working day for removal? I'm not 100% sure and I'd need to review a few accounts with different types of voicemail and removal requested over the weekend, weekdays, etc. in order to come to a known correct answer. This will take quite some time!