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phone line snapped

HammyHamster
Dabbler
Posts: 10
Thanks: 2
Registered: ‎19-11-2012

phone line snapped

Ok. So a tree broke our phone line. Trying to call support from mobile but wait time is over an hour even at 11.30,pm
Off line for a few days now. Customer support via phone is obviously non existent.
Reported to opereach who say tell your provider. Can someone raise a ticket pm this? What sort of timescale are we looking at for a fix? Thanx

2 REPLIES 2
Jaggies
Rising Star
Posts: 1,664
Thanks: 25
Registered: ‎29-06-2010

Re: phone line snapped

Raise the fault on-line at http://faults.plus.net/
spickering
Grafter
Posts: 25
Registered: ‎27-03-2013

Re: phone line snapped

Good morning HammyHamster,
Sorry you had issues getting through to us. I have raised this to our suppliers for you, as this is classed as external line damage they do not immediately give us an estimated repair time. Our Phone Faults team will check back on this shortly and will keep you updated on ticket 81391806 and via text message.
I hope this is all sorted quickly for you.
Stuart