phone line dead please update
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phone line dead please update
09-09-2013 11:28 AM
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Re: phone line dead please update
09-09-2013 4:02 PM
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Re: phone line dead please update
11-09-2013 7:37 AM
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Re: phone line dead please update
11-09-2013 1:34 PM
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Re: phone line dead please update
12-09-2013 9:20 AM
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Quote disappointed that I will have been without fully working phone line for three days by the time you send an engineer out this afternoon
Having checked ticket 74239734 I can see that you'd arranged your own non-BT engineer to investigate on the 9th and then contacted us again the next day. However I'm sorry for the 24 hours between you reporting this with us again and us being able to book an engineer visit for you.
Quote can you please confirm whether BT are responsible for faults in the BT fibre modem and the wiring they did for it?
They would, yes depending if that's the issue, I feel it's best we assess where we can take things next after today's engineer visit.
Re: phone line dead please update
12-09-2013 5:21 PM
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Re: phone line dead please update
13-09-2013 2:23 PM
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I see you called on the 9th and reported your phone line fault, we ran some fault diagnosis checks on your line and no fault was identified, so we advised you to do some basic checks to rule out any internal issues.
You confirmed with us on the 10th that you had done the basic checks so we arranged an engineer visit for the following day. I appreciate that you got an engineer out yourself, but we only ask for the basic checks to be carried out so we can rule any potential engineer charge out.
Re: phone line dead please update
14-09-2013 6:59 PM
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Re: phone line dead please update
16-09-2013 9:57 AM
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Re: phone line dead please update
17-09-2013 8:52 AM
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Re: phone line dead please update
20-09-2013 10:26 AM
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Re: phone line dead please update
20-09-2013 1:39 PM
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Re: phone line dead please update
20-09-2013 2:26 PM
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I appreciate that the call was not ideal and there are a number of issues to feed back to the agent concerned, but looking at the above he was entirely correct in what he said. BTs responsibility covers the master socket, however any issues inside the premises from there are the responsibility of the customer.
Re: phone line dead please update
23-09-2013 8:22 AM
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Re: phone line dead please update
27-09-2013 9:18 AM
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