phone doesn't ring when someone calls
Work with Plusnet on this one Jamie - the good news is that they are one of the easier (and better) providers to try and deal with.
If it had happened with certain other ISP's / Telephone providers you could be in with a lot more messing about.
The idea of using the filter (as stated above) is that they have some components in that can regenerate the ring signal. This would be a temporary solution to your problem until it was fixed.
If you have taken the faceplate off the master socket and tried a couple of phones in the test socket and still have the same problem then it will be a BT issue. There will not be a £50 fee as the fault (as Jim says) is with the BT side of the equipment.
Plusnet ask you to do all the tests so they can tick the boxes and then go to BT with the evidence that it is a supplier fault and not one caused by the customer. This is for your protection and not to waste time or be pedantic etc etc.
BT may need access to your property if they can't find an issue with the external equipment - it is not unknown for a master socket to fail. If they allocate an engineer for the job, it is easier for a single engineer on a single appointment to do the whole job rather than a second engineer trying to pick up from where the first left off if there is no access to the property. They can also do an end to end test of your phone line to make sure there are no further issues after the repair.
Fingers crossed you get it sorted soon
If it had happened with certain other ISP's / Telephone providers you could be in with a lot more messing about.
The idea of using the filter (as stated above) is that they have some components in that can regenerate the ring signal. This would be a temporary solution to your problem until it was fixed.
If you have taken the faceplate off the master socket and tried a couple of phones in the test socket and still have the same problem then it will be a BT issue. There will not be a £50 fee as the fault (as Jim says) is with the BT side of the equipment.
Plusnet ask you to do all the tests so they can tick the boxes and then go to BT with the evidence that it is a supplier fault and not one caused by the customer. This is for your protection and not to waste time or be pedantic etc etc.
BT may need access to your property if they can't find an issue with the external equipment - it is not unknown for a master socket to fail. If they allocate an engineer for the job, it is easier for a single engineer on a single appointment to do the whole job rather than a second engineer trying to pick up from where the first left off if there is no access to the property. They can also do an end to end test of your phone line to make sure there are no further issues after the repair.
Fingers crossed you get it sorted soon
Quote from: DomS Work with Plusnet on this one Jamie - the good news is that they are one of the easier (and better) providers to try and deal with.
If it had happened with certain other ISP's / Telephone providers you could be in with a lot more messing about.
The idea of using the filter (as stated above) is that they have some components in that can regenerate the ring signal. This would be a temporary solution to your problem until it was fixed.
If you have taken the faceplate off the master socket and tried a couple of phones in the test socket and still have the same problem then it will be a BT issue. There will not be a £50 fee as the fault (as Jim says) is with the BT side of the equipment.
Plusnet ask you to do all the tests so they can tick the boxes and then go to BT with the evidence that it is a supplier fault and not one caused by the customer. This is for your protection and not to waste time or be pedantic etc etc.
BT may need access to your property if they can't find an issue with the external equipment - it is not unknown for a master socket to fail. If they allocate an engineer for the job, it is easier for a single engineer on a single appointment to do the whole job rather than a second engineer trying to pick up from where the first left off if there is no access to the property. They can also do an end to end test of your phone line to make sure there are no further issues after the repair.
Fingers crossed you get it sorted soon
yeah its not the potential £50 fee that is the issue though its the fact that I have to take a day off work unpaid and the fact that the issue obviously isn't in my property. they wont even give the option of an engineer coming out on a Saturday, and I know BT do have engineers working on a Saturday as I had one come out on a Saturday a couple of years a go when I was with sky
I appreciate this, and I wish we can do more.
In some areas Saturday appointments just aren't available for us to book, even though other Openreach engineers are working.
The only thing I can suggest would be to ask if someone else could wait in the house for you? As long as they are over 18 anyone you trust would be fine for BT.
In some areas Saturday appointments just aren't available for us to book, even though other Openreach engineers are working.
The only thing I can suggest would be to ask if someone else could wait in the house for you? As long as they are over 18 anyone you trust would be fine for BT.
