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phone dead

sara1
Interested
Posts: 1
Registered: ‎29-01-2018

phone dead

Phone line dead in house. Incoming callers are told number is engaged. Broadband OK How do I report a fault ? Very expensive on my mobile because of delay in answering !

4 REPLIES 4
Faizan786
Aspiring Pro
Posts: 225
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: phone dead

Browni
Aspiring Hero
Posts: 2,580
Thanks: 978
Fixes: 53
Registered: ‎02-03-2016

Re: phone dead

@sara1 calls to 0800 numbers are free on mobiles.
Baldrick1
Moderator
Moderator
Posts: 9,165
Thanks: 4,160
Fixes: 323
Registered: ‎30-06-2016

Re: phone dead

If you prefer to ring it is am 0800 number. These are now free on mobile

Edit

@Browni You obviously type faster than me!

Moderator and Customer
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: phone dead

Sorry to hear your phone isn't working.

Our tests aren't showing any issues with the line.

Can you confirm you've gone through all the steps here?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team