phone charges
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- Plusnet Community
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phone charges
29-05-2014 4:58 PM
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Re: phone charges
29-05-2014 5:10 PM
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Re: phone charges
30-05-2014 10:06 AM
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However, again, many thanks for your info, and best wishes
Re: phone charges
30-05-2014 10:36 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: phone charges
30-05-2014 10:56 AM
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Who is your daughter with for her mobile operator ?
Re: phone charges
30-05-2014 8:02 PM
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Will inform you at a later date what the outcome is ?My Regards ..
Re: phone charges
08-06-2014 12:27 PM
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as promised ,herewith final answer(eventually) from Plusnet.
Quote 'The calls to your daughter's mobile are showing in your itemised invoice, as the call from your landline has connected to the mobile network. Even if the the call is not answered, as soon as the line starts to ring, you have called a mobile number and will be charged the connection cost and for the first minutes. As you on the Anytime call plan if you are able to call your daughter's land line number this would be included in your monthly package' [unquote] So gents, as you see , at least from Plusnet's point of view, I have no case !!
What a wonderful world 1?? Again, many thanks for your time .. regards
Re: phone charges
08-06-2014 1:14 PM
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I can only assume that some mobile carriers send a "connected" signal back to the BT exchange when the call is put through (but not answered) which then triggers the call charging.
It will be interesting to see Plusnets digital care team's response to this.
I can confirm that unanswered calls from my Plusnet landline to my Virgin mobile, Orange mobile and my stepsons Giff Gaff are not charged unless the call is answered or put through to voicemail.
Re: phone charges
08-06-2014 1:50 PM
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I suppose you can liken it to phoning an 0800 number you get charged by mobile networks.
Re: phone charges
08-06-2014 2:40 PM
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Re: phone charges
08-06-2014 3:05 PM
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On the other hand when ever we ring by mobile to find the other misplaced mobile we don't get charged perhaps it's only land line to mobile that incurs a charge not mobile to mobile. I'm ASDA on EE PAYG
Re: phone charges
08-06-2014 6:32 PM
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As an aside around 20 years ago a friend, who used to work for BT, said that it was was actually against their terms to dial a number with no intention of allowing the call to connect. A lot of people used to do this just to let family/friends know that had arrived home safely. Apparently it was classed as theft of the electricity used to make the receiver's phone ring.
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Re: phone charges
08-06-2014 8:50 PM
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It can be deliberate to generate revenues or down to incorrectly configured network interface gateways. See http://www.humbuglabs.org/blog/2012/02/fraud-enabling-service-false-answer-supervision/ and http://i3forum.org/wp-content/uploads/2013/05/FAS_slick_1.5-x1a.pdf
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: phone charges
08-06-2014 10:13 PM
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Many thanks to all for your interest, and best wishes
Re: phone charges
09-06-2014 2:33 AM
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http://www.moneysavingexpert.com/phones/free-text-messages#web
You might find something suitable for your needs and your daughter can receive a nice personal 'Good Morning' rather than a cryptic, expensive, 3 rings

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