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phone calls made

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

phone calls made

has the checker gon on holiday again.
I had a 55 min call 19:30 30/11/08
42 REPLIES 42
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: phone calls made

That's probably related to the VAT work we were doing over the weekend and Monday morning Peter.
Let me know if it still isn't showing as processed this time tomorrow.
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: phone calls made

@Jameseh
I'm in the same boat as Peter - no calls have been recorded since 28/11.  Just checked this morning when I noticed this thread!
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: phone calls made

Me too, no updates since 28/11/08
My other car isn't a Ferrari
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: phone calls made

Call data is definitely not being updated correctly since the 26th at least. On the 26th I have calls which are both unconfirmed AND confirmed. I have no confirmed calls since the 27/28th., and no unconfirmed calls since part way through the 30th.
Conclusion, scripts are not been run correctly or something has been changed and we are back to the (recent!) bad old days.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: phone calls made

Hiya,
We've just found out that BT aren't sending the information through to us currently.  We're investigating, P1'ing and we'll get service status posted within the hour.
Apparently BT know what's wrong and they'll be fixing it soon.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: phone calls made

good, glad its not just me
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: phone calls made

Thanks for the update James.
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: phone calls made

Sorry James, silly me, should have asked in last post, this hasn't got anything to do with WLR3 has it?
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: phone calls made

Not as far as I'm aware.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: phone calls made

havnt BT come out of the pub yet  http://usertools.plus.net/status/archive/1228392113.htm  how about - dont pay them for unbilled calls
penfold
Aspiring Pro
Posts: 2,260
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: phone calls made

My calls still havnt been updated since the 29th November!!!!!
Any updates as to when we may see this fixed?Huh
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: phone calls made

Patience, any luck they will forget the calls in this period.  And pigs might fly
see http://usertools.plus.net/status/archive/1228476587.htm
penfold
Aspiring Pro
Posts: 2,260
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: phone calls made

Quote
Patience, any luck they will forget the calls in this period.

I wish Roll_eyes Roll_eyes
robbiecsmith
Newbie
Posts: 8
Registered: ‎16-07-2008

Re: phone calls made

Any change on this yet?
I am still not getting my phone calls logged.
It's typical, I hadn't phoned a charged number for ages and when I make an expensive 0871 call that I want to see how much I've spent on, the system is down!