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phone bill query

TheDeuce
Dabbler
Posts: 17
Registered: 19-08-2013

phone bill query

just noticed on my most recent bill that I have been charged £3.27 for a 20 minute local call after 7pm, afaik I was or am on the evening and weekend package, surely that can't be right? £3.27 :O  could someone have a look at this for me please. 

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: phone bill query

Hi there,

I'm afraid the package you're on is Plusnet Weekends, not Evening and Weekends.

This has the following features:

UK landlines Inclusive at weekends
   
Non-geographical numbers (0845 & 0870) Inclusive at weekends
(Calling cards, indirect access and dial-up Internet numbers are excluded)
Plusnet to Plusnet calls Inclusive at all times
Calls to Plusnet support Free at all times
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gel
Seasoned Pro
Posts: 1,535
Thanks: 159
Fixes: 12
Registered: 02-08-2007

Re: phone bill query

Is it a number type not covered under free calls?
You can see number dialled in your Account details/Phone Calls tab.