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phone bill query
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phone bill query
14-12-2016 8:21 AM
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just noticed on my most recent bill that I have been charged £3.27 for a 20 minute local call after 7pm, afaik I was or am on the evening and weekend package, surely that can't be right? £3.27 😮 could someone have a look at this for me please.
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Re: phone bill query
14-12-2016 10:06 AM
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Hi there,
I'm afraid the package you're on is Plusnet Weekends, not Evening and Weekends.
This has the following features:
UK landlines | Inclusive at weekends |
Non-geographical numbers (0845 & 0870) | Inclusive at weekends (Calling cards, indirect access and dial-up Internet numbers are excluded) |
Plusnet to Plusnet calls | Inclusive at all times |
Calls to Plusnet support | Free at all times |
If this post resolved your issue please click the 'This fixed my problem' button
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: phone bill query
14-12-2016 10:07 AM
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Is it a number type not covered under free calls?
You can see number dialled in your Account details/Phone Calls tab.
You can see number dialled in your Account details/Phone Calls tab.
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