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phone bill query

TheDeuce
Dabbler
Posts: 22
Thanks: 1
Registered: ‎19-08-2013

phone bill query

just noticed on my most recent bill that I have been charged £3.27 for a 20 minute local call after 7pm, afaik I was or am on the evening and weekend package, surely that can't be right? £3.27 😮  could someone have a look at this for me please. 

2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: phone bill query

Hi there,

I'm afraid the package you're on is Plusnet Weekends, not Evening and Weekends.

This has the following features:

UK landlines Inclusive at weekends
   
Non-geographical numbers (0845 & 0870) Inclusive at weekends
(Calling cards, indirect access and dial-up Internet numbers are excluded)
Plusnet to Plusnet calls Inclusive at all times
Calls to Plusnet support Free at all times
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Gel
Aspiring Champion
Posts: 2,151
Thanks: 255
Fixes: 26
Registered: ‎02-08-2007

Re: phone bill query

Is it a number type not covered under free calls?
You can see number dialled in your Account details/Phone Calls tab.