overseas call charges

[#1]

Why have I been charged for some of my overseas calls? Calls made to the same number at the same time of day and for about the same length of call. I have anytime international 300.

[#2]

How long are the calls (More than 30 mins?) and what country are you calling?  Also, is the destination a landline or mobile?

Quote

Anytime International 300 provides 300 anytime minutes to USA mobiles, Canada mobiles and all landlines for countries indicated below. The top 35 international destinations' call rates also include a 25% discount compared to other call plans. The prices below are the discounted prices. Top 35 international destinations: Australia, Austria, Azores, Belgium, Canada, Canary Islands, China, Christmas Islands, Cocos Islands, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland (Republic of), Italy, Japan, Korea Republic, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Pakistan, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, USA.

[#3]

This is a copy of the last list of charges
<snip>12/03/2015 11:44:42 00:01:00 £0.00
<same number as above> 12/03/2015 08:03:23 00:22:00 £0.00
<same number as above> 11/03/2015 07:24:11 00:15:00 £0.93
<same number as above> 10/03/2015 20:19:18 00:02:00 £0.00
<same number as above> 10/03/2015 17:24:05 00:24:00 £0.00
<same number as above> 10/03/2015 07:02:49 00:08:00 £0.00
<same number as above> 09/03/2015 22:35:39 00:14:00 £0.00
<same number as above> 09/03/2015 18:29:58 00:21:00 £0.00
[Moderator's note by Jim (Oldjim)  numbers removed but relevant one noted for staff ]

[#4]

Is the call which you was charged for a mobile? The call plan doesn't include mobiles to Europe , only America and Canada.
Thank you 

[#5]

I'd edit your post to remove the full number as this forum is publicly viewable.
I'm assuming that the number isn't a mobile as you've only been charged on one instance...  French mobiles seem to start +336 and +337

[#6]

no the number called is a french landline and is the same number I have called before and after. I have checked the total of time for all calls abroad during the bill period and they only amount to 73 mins.

[#7]

I have now resolved the problem, it was charged incorrectly, the amount has been credited to my account

[#8]

Thanks for letting us know glad its been sorted
Jo