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number changed

Posts: 1
Registered: ‎17-08-2017

number changed

I switched from BT  TO PLUSNET and seem to have had my phone number changed wasn't told about it now annoyed as if I cant get my old number back will have to contact loads of people for change of number have had this number 47 years and have switched providers many times without this problem.

Plusnet Help Team
Plusnet Help Team
Posts: 16,793
Thanks: 857
Fixes: 217
Registered: ‎27-04-2007

Re: number changed

Hello there, 


I've just taken a look at your account and can see you've been in touch today and that we've taken steps to reclaim your old number. 


I'm sorry for any inconvenience assuming that you did specify retaining the number and we should have this resolved tomorrow for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: number changed

I've just checked up on your account and it looks like you've got your original telephone number back? Smiley

Sorry for any concern this had caused you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi