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no working phone since Wednesday

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Grafter
Posts: 43
Registered: ‎25-02-2013

no working phone since Wednesday

Whats the deal plusnet?

 

Wednesday I logged a call about my home phone not working, i've chased three times now!!

Question #157779806

 

 
10 REPLIES 10
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Plusnet Help Team
Plusnet Help Team
Posts: 8,050
Thanks: 958
Fixes: 391
Registered: ‎01-01-2012

Re: no working phone since Wednesday

It looks like Openreach need access to your property to fix the issue.

Can you respond to the ticket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Grafter
Posts: 43
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Replied

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Plusnet Help Team
Plusnet Help Team
Posts: 17,596
Thanks: 5,494
Fixes: 930
Registered: ‎21-04-2017

Re: no working phone since Wednesday

Can you let us know how the visit goes tomorrow?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 43
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Phone is now back up and working, the fault was outside the property.

However I am only seeing half my broadband download speed, 36.53

Can this be looked at?

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Plusnet Help Team
Plusnet Help Team
Posts: 17,596
Thanks: 5,494
Fixes: 930
Registered: ‎21-04-2017

Re: no working phone since Wednesday

Testing your line is detecting a potential fault.

Can you raise this to us at http://faults.plus.net please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Grafter
Posts: 43
Registered: ‎25-02-2013

Re: no working phone since Wednesday

I've jus ran the BT Wholesale Speed Checker and I am seeing the following:

Download speedachieved during the test was - 57.66 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-62.12 Mbps .
Additional Information:
IP Profile for your line is - 62.12 Mbps

What is more concerning is the "IP Profile for your line is 62.12Mbps"

This surely isnt correct, I was getting close to the 70Mbps before my phone line went dead

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Plusnet Help Team
Plusnet Help Team
Posts: 17,596
Thanks: 5,494
Fixes: 930
Registered: ‎21-04-2017

Re: no working phone since Wednesday

I can see the fault report is currently assigned to an engineer

Our faults team will be in touch via your account when we have more info

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 43
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Still getting no where with this.

Before my phone line went dead I was easily getting in the 70s

I have now plugged the router direct into the master socket and I can see the line only sycning at:

Interface
DSL  Connected : Down Stream : 63792Kbps / Up Stream : 19999Kbps
Highlighted
Grafter
Posts: 43
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Still the same this morning

 

HELP

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Plusnet Help Team
Plusnet Help Team
Posts: 17,596
Thanks: 5,494
Fixes: 930
Registered: ‎21-04-2017

Re: no working phone since Wednesday

From looking at the testing our faults team completed last week, your router was in sync at at 71.7mbps.

How are things looking now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team