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no working phone since Wednesday

itian
Grafter
Posts: 49
Registered: ‎25-02-2013

no working phone since Wednesday

Whats the deal plusnet?

 

Wednesday I logged a call about my home phone not working, i've chased three times now!!

Question #157779806

 

 
10 REPLIES 10
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
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Registered: ‎01-01-2012

Re: no working phone since Wednesday

It looks like Openreach need access to your property to fix the issue.

Can you respond to the ticket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
itian
Grafter
Posts: 49
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Replied

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: no working phone since Wednesday

Can you let us know how the visit goes tomorrow?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
itian
Grafter
Posts: 49
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Phone is now back up and working, the fault was outside the property.

However I am only seeing half my broadband download speed, 36.53

Can this be looked at?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: ‎21-04-2017

Re: no working phone since Wednesday

Testing your line is detecting a potential fault.

Can you raise this to us at http://faults.plus.net please?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
itian
Grafter
Posts: 49
Registered: ‎25-02-2013

Re: no working phone since Wednesday

I've jus ran the BT Wholesale Speed Checker and I am seeing the following:

Download speedachieved during the test was - 57.66 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-62.12 Mbps .
Additional Information:
IP Profile for your line is - 62.12 Mbps

What is more concerning is the "IP Profile for your line is 62.12Mbps"

This surely isnt correct, I was getting close to the 70Mbps before my phone line went dead

Gandalf
Community Gaffer
Community Gaffer
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Registered: ‎21-04-2017

Re: no working phone since Wednesday

I can see the fault report is currently assigned to an engineer

Our faults team will be in touch via your account when we have more info

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
itian
Grafter
Posts: 49
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Still getting no where with this.

Before my phone line went dead I was easily getting in the 70s

I have now plugged the router direct into the master socket and I can see the line only sycning at:

Interface
DSL  Connected : Down Stream : 63792Kbps / Up Stream : 19999Kbps
itian
Grafter
Posts: 49
Registered: ‎25-02-2013

Re: no working phone since Wednesday

Still the same this morning

 

HELP

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: ‎21-04-2017

Re: no working phone since Wednesday

From looking at the testing our faults team completed last week, your router was in sync at at 71.7mbps.

How are things looking now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet