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no phone for 2 weeks

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: no phone for 2 weeks

There's no upload IP Profile reported so it looks like it might be 20CN.
A SNR reset is required.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
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Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: no phone for 2 weeks

Jelv is right about the circuit being 20CN.
I've not gone down the SNR Reset route as it doesn't always fix the issue 😕 I've had the IP Profile updated though. You may need to wait 2-4 hours for the changes to take effect.