no dial tone

[#1]

hi I have no dial tone or Internet and my neighbour also on Plusnet has nothing, the service status shows no faults? can someone check my exchange WILLASTON thanks

[#2]

Hi @SteveH7

Thanks for your query.

I can see that you've recently been in contact with our support teams who have logged the fault with our suppliers. They have advised of an estimates response time of 28.04.2020 23:59:59.

Please do let us know if you have any further questions!

[#3]

we have no dail tone, in Shavington , just keeps saying line in use.

[#4]

PlusNet can you check shavington too please. we have no line, it says … line in use … when I try to use phone

[#5]

Openreach cut a cable on Friday and didn't finish moving to a new one by the end of the day so they went home. hopefully they will be back on Monday, this was at bottom of greenfields

[#6]

@nanamaureen I can see you already have a fault raised on your account here which deals with this issue.