no dial tone
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: no dial tone
08-04-2020 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi all ive just joined plusnet and my broadbands fine but my home phones not working properly theres no dial tone but I can ring out ok but theres no incoming calls. ive tried the help section but still not working the trouble shooter just says oops some thing went wrong any help would be appreciated so I don't have to bother there call centre
Fixed! Go to the fix.
Re: no dial tone
08-04-2020 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the Forum @ukjam
The phone troubleshooter has a tendency to Oops! It may still have worked.Log in to your account and see if a fault ticket has been created.
Re: no dial tone
08-04-2020 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
just checked nothing raised there
Re: no dial tone
08-04-2020 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hmm. Worth trying again?
Otherwise, I think you are going to have to phone in. Or try Twitter. You may be lucky and a Staffer picks up your post here but they are stretched thin.
Re: no dial tone
08-04-2020 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi,
Same issue. Have tried phone checker five times and got oops every time. Tried the 0800 number three times and it is currently down. This is really not good enough as there should be staff able to work remotely to cover any issues that are out there. i don’t use twitter and am finding that the live chat is also not working. So what next!
Re: no dial tone
08-04-2020 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the Forum@Geoff2055 It is often better to start a new tread rather than joining an existing one as the answer to one problem may not be the same as to the other.
That said, disregarding the oops, has the troubleshooter system created a fault ticket in your account? Not here on the Forum but the account at Plus.net.
I outlined the options to @ukjam for getting help you won't get anywhere with live chat as it is no longer working.
Re: no dial tone
10-04-2020 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ukjam,
I'm very sorry for the inconvenience that the landline fault is causing you and for the trouble that you've had with getting in touch with us. Having checked your account, I can see that you have now been able to discuss this with our technical support team and an engineer is due to investigate this fault on the 15th of April.
Re: no dial tone
10-04-2020 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Geoff2055,
I'm sorry to hear that you're also experiencing problems with your landline. I've tested the line but the test isn't picking up any problems from here at the moment. Is it the case that there's no dial tone at all on your landline and have you experienced any problems with your broadband connection whilst this has been ongoing?
Re: no dial tone
10-04-2020 1:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There is no dial tone when we pick up the phone to dial out. There has been a drop in the broadband connection. On a couple of occasions the connection has been lost when we have received an incoming call. I have tested the line and did insert a micro filter. The broadband seems to be a little better but it has made no difference to the problem with the dial tone.
Re: no dial tone
12-04-2020 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: no dial tone
17-04-2020 5:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, after a week of reasonable internet, still no dial tone On cordless phone and just received an incoming landline call and the internet dropped, with the router flashing red before returning to blue. So issue no resolved. Have kept micro folder in place even though the guide says not necessary. Any chance that this will resolved sooner rather than later.?
18-04-2020 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page