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no dial tone, faultfinder says oops call 08004320200 with what duhh!!

FIXED
hitchhiker43
Aspiring Pro
Posts: 200
Thanks: 29
Fixes: 4
Registered: ‎06-07-2016

no dial tone, faultfinder says oops call 08004320200 with what duhh!!

I have no mobile signal so what am I supposed to call with! My dsl is still working but attenuation is up 10db so i assume someone stumbled over a patch cable in the cabinet or exchange approx 18:30hrs yesterday when my router logged it! Please investigate and restore asap Smiley pnet username of account is hitchhiker43

Tp-link W8960n on longgggggggg line!
5 REPLIES 5
drutoo
Hooked
Posts: 8
Thanks: 5
Registered: ‎10-04-2016

Re: no dial tone, faultfinder says oops call 08004320200 with what duhh!!

Hi Hitchhiker

I can check this out for you but I am not finding that username can you drop me a PM with your home telephone number and I will run a few tests to see whats happening.

hitchhiker43
Aspiring Pro
Posts: 200
Thanks: 29
Fixes: 4
Registered: ‎06-07-2016

Re: no dial tone, faultfinder says oops call 08004320200 with what duhh!!

Thank you dru for raising the ticket on OR/BT lets hope they can improve on there worst of Thursday with no phone in the house!!

Meanwhile Pnet really does need to sort out its phone testing software so it doesn't finish with an apparent error and useless message! I am not the first to report this so pull your fingers out guys right Smiley

Tp-link W8960n on longgggggggg line!
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: no dial tone, faultfinder says oops call 08004320200 with what duhh!!

Fix

@hitchhiker43 - It looks like the fault report came back to us at around 11am this morning advising the fault should now be cleared. Are you still experiencing problems with this?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
hitchhiker43
Aspiring Pro
Posts: 200
Thanks: 29
Fixes: 4
Registered: ‎06-07-2016

Re: no dial tone, faultfinder says oops call 08004320200 with what duhh!!

yup I concur, thank you everybody for help, updated ticket to ask for 2 days line rent credit!

Tp-link W8960n on longgggggggg line!
drutoo
Hooked
Posts: 8
Thanks: 5
Registered: ‎10-04-2016

Re: no dial tone, faultfinder says oops call 08004320200 with what duhh!!

Thank you for confirming the issue is resolved I have issued a refund now.