new to plusnet

[#1]

hi i just joined plusnet and my new phone line was installed yesterday but i notice there is no caller display and i allways like to know who is calling me how can i add this service to my home phone i tried to go to product upgrade but got message saying my line could not be checked as there is a problem and when i tried to look at home phone control panel online it says there is an inconsistency with your line your phone may already be in use

[#2]

Hi gerryhall,
I've just checked your account and the caller display and voicemail are both awating activation. If it's not working by tomorrow then post back here and I'll check again.
Jojo

[#3]

thank you jojo