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new phone line still not active

menz2411
Not applicable
Posts: 2
Registered: ‎13-06-2010

new phone line still not active

hey everyone i recently signed up to pn over a week ago,they told me my phone line would be on in 2-4 working days.I had to pay my initial by direct debit as i havent got a debit card,but im still waiting for a date when they will take the payment and my phone will be on,Has anyone had a similar problem.thanx for reading
3 REPLIES 3
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: new phone line still not active

unfortunately it take about 4-5 days to confirm that the DD is a workable thing before anything else
menz2411
Not applicable
Posts: 2
Registered: ‎13-06-2010

Re: new phone line still not active

thanx pierre_pierre
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: new phone line still not active

Hi there,
We were waiting for your DD to go active (this happened on Friday), and your phone line is due to go live tomorrow. Once that's done we can get the broadband sorted for you.